Integrate your social media channels in your Chat Box

Written by Web Team on . Posted in Howto, Manuals, Tips & Tricks

Integrate your social media channels in your chat box!
This way you can invite your visitors to like your Facebook page, follow you on Twitter and add your Google+ page to their circles.

There’s a pop up in the Chat Box where you can display links to your Facebook, Twitter and Google+ accounts, so the visitors who chatted with you or have sent you an offline message can follow, like and connect.

This pop up triggers:

  • When the visitor wants to end the chat by clicking the Close (X) button.

    Also, in this situation there’s a confirmation to end the chat or cancel, and a field for the visitor to enter an e-mail address where the chat transcript can be sent. (Only when this is enabled, which can be done in Solo, Team and Corp accounts).

    Pop up after the visitor clicks the X to end the chat

    Pop up after the visitor clicks the X to end the chat

    If you wish to display the links to your social media channels in your chat box, add the links in your Control Panel, menu Account Settings > Social Networks Integration.

    Control Panel, menu Account Settings > Social Networks Integration

    Control Panel, menu Account Settings > Social Networks Integration

    If you don’t enter these links in your Control Panel, the popup only contains the option to confirm or cancel ending the chat, and the field for the e-mail address for the chat transcript.

  • In the chat box when clicking the menu item called “Follow us”. Again, only if you have entered them in the Control Panel, menu Account Settings > Social Networks Integration. Otherwise this menu item is hidden.
    Tools icon > Follow Us menu</em

    Tools icon > Follow Us menu

    Pop up after clicking Follow Us

    Pop up after clicking Follow Us

    The name of the menu item (default “Follow us” can be changed / localized / translated, in the Control Panel, menu ChatBox > Translation/Localization > ChatBox Labels.

    ChatBox > Localization > Label

    Control Panel, menu ChatBox > Localization > ChatBox Labels

  • When the agent ends the chat.
     
  • When a visitor sends an offline message.
     

The settings mentioned above can be accessed by Solo, Team and Corp accounts.

Please note: If you have set the Display mode of the ChatBox to “Pop up” the social media pop up will not be triggered when the visitor ends the chat. It only works in Display Mode “Inline”. (See Control Panel, menu ChatBox > Settings > Display Mode).

 

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