Chat bar behaviour on mobile devices

Written by Web Team on . Posted in Howto, Manuals, Tips & Tricks

Because mobile screens are smaller there are some specific settings you can do for the behaviour of the chat bar on mobile devices:

  • On a mobile device, e.g. a smartphone or tablet, the chatbox opens in a new window/tab of the browser.

    Two browser tabs in Safari on an iPhone

  • In the Control Panel you can adjust the Chat Bar settings for behaviour on mobile devices:
    Show or Hide the eye catching image on mobile devices
    Chat bar visibility: always visible – visible when online – always hidden.


  • In the Translation/Localization menu of the Control Panel you can enter specific texts for the chat bar on mobiles, usually shorter texts than applied for PC browsers.


Please note: these settings apply to the default chat bar. If you have a custom implementation in your website, it might not work.

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