There’s a new tutorial in our Knowledge Base:
Do you login to the backend of your WordPress website regularly? It’s recommended to do so.
That way you will see notifications of updates. From WordPress, and also from the plugins you use in your website.
The chat history was already available for your agents, so they could read previous chat conversations that a particular visitor had earlier, be fully informed and be able to reply adequately to new questions.
Now this feature is also available for your website visitors.
Integrate your social media channels in your chat bar!
This way you can invite your visitors to like your Facebook page, follow you on Twitter and add your Google+ page to their circles.
As you know you can receive chat transcripts in your mailbox, and a chat archive is kept, that stores all your chats during a certain period, in which you can search for specific chats.
Apart from that, the search results can be exported as a CSV file. This is interesting for those who wish to analyse the chat data in dept, or keep the records for a longer time than the storage period in the FlexyTalk control panel.