Distribute chat requests to departments

Written by Web Team on . Posted in Development, News

Departments is a unique feature of the Corp Plan.

With this feature you can distribute chat requests to departments or specific agents, depending on the subject or origin of the chat.
Distance or online training concept
What a Department is, can be determined by yourself. This can be an actual existing department in your company like the Customer Care department or the Sales department, or you can specify that all chats about a specific subject or product, or starting on a specific page of your website should go to one ‘department’ or a specific agent / specific group of agents.

More about set up, use and behaviour of Departments

Corp Plan released – Discount code for all plans

Written by Web Team on . Posted in News

CELEBRATION PROMOTION

25-DiscountTo celebrate the release of the FlexyTalk Live-Chat CORP plan we like to give all our customers the option to buy or renew/extend ANY period of their FlexyTalk subscription with 25% discount during the month August 2014. This discount is ON TOP of the discounts you already receive by ordering longer periods.

You can claim your extra discount by filling in the COUPON CODE below during the ordering process, either you buy a new plan, or renew/extend your current plan with any period!

You can always extend your current subscription period with any period you want, it will be added to the already paid/active months.
 

Corp Plan available now!

Written by Web Team on . Posted in News

CORP PLAN

corp-organisation-icon
Today we release our new CORP plan to the public! The new CORP plan includes all the features of our TEAM plan, with the core feature Departments added. Departments makes it possible to create different ‘departments’ within your FlexyTalk Live-Chat system, and assign agents to this department. You can let your customer choose which department they want to contact, or you can route your customers to a set department by assigning a department to (a) webpage(s).

More information and additional CORP features will be published in detail during the next weeks on our website.
 

Useful features for your agents – Canned responses and links

Written by Web Team on . Posted in 101, Development, News

cans-messageA very useful feature for your agents that will save them effort and time, and make them even more efficient and productive in the chats!

Helpdesk and support, the sales department, the customer service department, they will all have these typical ‘default’ sentences and links they use a lot, and they’ll be happy to see them pop up in the chat after typing one single word.

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