Useful features for your agents – Canned responses and links

Written by Web Team on . Posted in 101, Development, News

cans-messageA very useful feature for your agents that will save them effort and time, and make them even more efficient and productive in the chats!

Helpdesk and support, the sales department, the customer service department, they will all have these typical ‘default’ sentences and links they use a lot, and they’ll be happy to see them pop up in the chat after typing one single word.

Cartoon figure?

Written by Web Team on . Posted in 101, News

When you take a look at our showcase page, you will see that some of our customers have changed the look of their chat bar: they removed the default ‘cartoon figure’ as some people call it, and replaced it with their own picture or company logo.

My trial has ended but I want to order a plan and keep my settings

Written by Web Team on . Posted in News

Customers sometimes ask us: My trial has ended but I want to order a plan and keep my settings, how do I do this?

When your trial has ended, and you wish to purchase a Solo or Team Plan, and keep the same settings you had in the trial, there’s no need to order a new Plan, you can simply renew the service you already had.

Read the tutorial Renewal of Services for instructions.

This way you won’t need to enter a new FlexyTalk ID, or enter your settings for the chat widget again in the FlexyTalk control panel, or enter your settings again in your IM Client.

Just renew and make sure there’s funding in your account to keep things active, and you’re done. Ready to connect, chat and care again!


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