Agent to Agent chat

Written by Web Team on . Posted in Development, News

From now on, in Team Plans (*), the agents have other agents in their list of chat contacts. This way co-workers can chat with each other, for example to discuss business, to consult the other, to deliberate, or give each other advise on customer questions.

(* Edit: from August 2014 also in Corp Plans)
 

Agent A and B chatting with each other in Adium

Agent A and B chatting with each other in Adium

You don’t need to set up anything for this, it’s there, ready to use out of the box for new Team customers. In each Team Plan there are 2 agents included by default.

If you are an existing customer with a Team Plan and you would like to have this feature as well, please do submit a support ticket to request it. Our Support Team will be happy to arrange it for you.

Agents A and B in the FlexyTalk Control Panel

Agents A and B in the FlexyTalk Control Panel

 
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@Mihael1155 Everything worked and works fine on our end so it must be a local problem. Please submit a support ticket. Thanks.

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